Page Loading Error in MAG
Firstly this error usually occurs as a result of the lack of Internet connection to the MAG box. you need to be sure that the Ethernet cable between your STB and the router is plugged.
On the Page Loading Error Screen, it will say “Ethernet Link: UP” if all is ok or “DOWN” if the Ethernet port is not connected to the router. In addition, it would be possible that your Internet connection does not work well, so you have to check whether Internet access is available.
One other reason might be regarding Page Loading Error might be about the Mac address not being registered inside the GEN IPTV provider’s server.
How to solve Page Loading Error in MAG
The LAN light on the router port which is connected to the back of your STB has to be lit. Also, check the connection on the back of the setup box itself, there should be 2 lights on the connection itself where the cable is plugged into the setup box, one orange and the other is green.
If either the light on the router or the lights on the STB ports do not lit, there should be a connection issue and it is highly recommended to change the Ethernet cable.
If even after these changes the problem still exists, the next step is to unplug both the router and setup box power cables. After unplugging, plug back the router power cable at first and after two minutes plug in the STB power cable.
If your router places in one room and your setup box is in another room and connected to the router via the Ethernet line, please check the lights on the sockets. If this is not lighted, the power line has lost its wireless connection to the router and you will need to reboot both the router and then the power line.
Once the light is back, you have to reboot the setup box too. If the light is lit and the STB is still stuck on the loading screen, you need to make sure that the power line has the LAN light on the front.
Adding a wrong portal address
If you add a wrong portal address to your MAG box, there is a 100% chance that you might see this error again. Now find out the correct portal address by asking from GEN IPTV Support Team and it to your MAG device.
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